24/7 after-sales customer support via phone and Email. Languages: English, German and Russian
Standard GDS operations (void, re-booking, refund)
On-call booking and ticket reservation
Handling group and complex requests
Multi-level partner support regarding configurations, monitoring, improvements and delivering up to date info. We handle the interactions with airlines and suppliers. Languages: English, German and Russian
Automated Help Desk for requests processing
Notifications on the news, rules changes, etc.
Prompt issues resolution
We consult airlines on a proper entry to certain markets. We've got wide expertise and experience working on the Russian travel market for years. Support of the GSA model.