B2C Support
24/7 after-sales customer support via phone and Email. Languages: English, German and Russian
Key features:

  • Standard GDS operations (void, re-booking, refund)
  • On-call booking and ticket reservation
  • Handling group and complex requests
B2B Support
Multi-level partner support regarding configurations, monitoring, improvements and delivering up to date info. We handle the interactions with airlines and suppliers. Languages: English, German and Russian
Key features:

  • Automated Help Desk for requests processing
  • Notifications on the news, rules changes, etc.
  • Prompt issues resolution
Airlines Consulting
We consult airlines on a proper entry to certain markets. We've got wide expertise and experience working on the Russian travel market for years. Support of the GSA model.
Key features:

  • TCH integration
  • Code-share negotiations
  • Airport charges negotiations