Ask Us Anything

Ask Us Anything

What is BERlogic?

BERlogic is a ticket issuer and support operator for more than 120 online travel agencies around the world.

Frequently Asked Questions

What does "0PC" or "kein gepäck" mean?
No checked luggage included in your ticket fare.
When do I receive my ticket?
You shall receive your booking confirmation via Email right after we receive a successful payment of your order.
Should I expect my ticket from the airline?
No, the booking confirmation we send you is your e-ticket.
Do I need to print out my booking confirmation?
It is not necessary in most cases. Although, some airlines may require a printed-out booking confirmation. Please check airline rules.
I did not receive my booking confirmation. What do I do?
First, check your mailbox Spam folder. If not in Spam, a wrong email may have been entered. Contact our support team, we'll send you the docs right away.
Why are the amounts in my documents different?
If you buy your ticket via flights search engine, it may happen that extra fees are added.
What is BERlogic's job in this?
BERlogic is an agent — a ticket issuer for airlines.
What do I do when BERlogic is out of hours?
You may contact the airline's customer support.
What do I do in case of flight time change?
You shall receive a notification on the flight time change from us. Once you receive it, please contact back the BERlogic support team.
How do I know what are baggage rules for my flight?
Check the "Baggage" section in your booking confirmation.
How do I check-in for my flight in advance?
Usually it's 24 hours prior the flight when online check-in is open for the passengers. This term may vary for different airlines. Be sure to check the airline's website for detailed info.
Can I collect my ticket at the airport?
No, you will receive your booking confirmation via Email only. This document is considered as a ticket.
What are the baggage sizes allowed for my flight?
The baggage rules vary depending on the airline. Be sure to look up this info on the airline's website.
What am I allowed to carry in my hand-luggage?
The baggage rules vary depending on the airline. Be sure to look up this info on the airline's website.
How do I book an extra baggage for my flight?
Call us or send a message to the support team. We'll be happy to do that for you.
What is e-ticket?
E-ticket is a paperless document indicating your right to attend a pre-booked flight. When your e-ticket is issued a unique booking code is generated for your order as well. Thanks to the e-ticketing system your travel dates and passport data are electronically stored and transferred to the check-in counter at the airport.
How to check-in online for Germanwings / Eurowings flight?
Eurowings.com allows you to check-in online for your flight 72 hours prior departure. A booking code and passenger's surname is needed for identification purposes.

Go to Eurowings online check-in

Tips for your flight

Check your trip
You may always check your trip details on the airline's website. A booking code and passenger's surname is needed for identification purposes.
If it's urgent
In urgent cases, if BERlogic is out of hours make sure to contact airline directly.
Different agents
In some cases, when booked via flights search engine, your order may contain different agent's flight segments.
Age restrictions
Passengers under the age of 18 are required to present their birth certificate at the check-in counter.

Still got questions?

Call our Support Team or send your message
+49 30 208 981 350
(landline rates)

Working hours:
Monday - Friday: 09:00-17:00 (Berlin)