Please read these general terms and conditions attentively before use of the BERlogic GmbH's services. By the use of the BERlogic GmbH's services, you declare your consent to be bound by these general terms and conditions.

BERlogic — BERlogic GmbH with registered offices at Lankwitzer Str. 39, 12107 Berlin. Number in commercial register: HRB 142271 B in the county court Berlin Charlottenburg.

Transport Services — airline tickets and carriers offered additional services, e.g. booking the baggage, meal, sport equipment etc.

Flight Supplier — airline companies and flight providers.

These general terms and conditions (hereinafter referred to as "BERlogic's terms and conditions") apply to the BERlogic's services solely and do not apply to transport services of flight supplier. BERlogic books and pays on your behalf the transport services. The contract of provision of the transport services selected by you is made solely between the corresponding flight supplier and you. The flight supplier's terms and conditions apply exclusively to the contract of provision of the transport services. BERlogic is not involved in the contractual relationship as a contractual partner. Execution of the booked transport services is a sole responsibility of flight supplier and is not any of the contractual obligations of BERlogic. BERlogic does not provide its own transport services. BERlogic is not an airline or a travel agency. BERlogic is an agent (intermediary) of the travel services. This means that you conclude an intermediation contract with BERlogic. Please note that you as an applicant also act as an authorized representative for all other passengers you specify.

BERlogic offers you the following service (BERlogic's service): an opportunity of finding, choosing, booking (including, if available, rebooking, cancellation, changing) of the transport services from different flight suppliers through the BERlogic's software and payment of the transport services. The BERlogic's service is limited to provision of the tickets selected by you, and end with successful sending of necessary confirmation documents on the booking, change, or cancellation of tickets. After receiving of the confirmation documents, the intermediation agreement between BERlogic GmbH and the applicant is concluded. BERlogic acts only as an agent (intermediary) under these general terms and conditions. BERlogic is entitled to demand an agency fee for BERlogic's service (hereinafter referred to as "BERlogic's service fee"), the amount of which depends on the respective mediated transport services. In the event of cancellation by the passenger or cancellation of the flight by the airline, the BERlogic's service fee is not refundable.

Booking, change or cancellation of airline tickets is carried out in accordance with the flight supplier's terms and conditions. The flight supplier's terms and conditions and the website provider's terms and conditions are additional to the BERlogic's terms and conditions. The flight provider's terms and conditions may regulate the payment term, liability, cancellation, rebooking and refund (where provided) as well as other reservation and fare conditions. We recommend that you read this before booking of the airline tickets. The flight supplier's terms and conditions are shown by selection of the route. The acknowledgment must be confirmed before booking.

If you need more information, please contact BERlogic in written form
Mon-Fri: 09:00 - 17:00 (CET), except weekends and holidays. E-mail: bookings@berlogic.de or call us at tel. +49 30 208-981-350.

To make a booking, you must be 18 years or older and contractually capable. By order, you confirm that you are at least 18 years of age and contractually capable.

The booking can be made via website of our partner (third-party) or via BERlogic's paid service hotline (Call Center). At the time of booking via paid service hotline the service fee will be charged per person and per way, the amount of which can be requested via service hotline.

BERlogic offers telephone bookings of the following services via a paid service hotline (Call Center) the following services:

Flight booking – 10 euro per person per way,
Group booking (min. 15 persons) – 15 euro per person,
Special transport services reservation – 5 euro per person.

When filling the information fields on the website and accept of the booking online or with oral accept of the offer by phone, you authorize BERlogic fee-based to mediate a transport service fee-based, which is provided by flight supplier. It means BERlogic books and makes the payment for the transport service in your name and on your behalf.

When you complete a booking, you are bound to your booking order, as well as you agree to the BERlogic's terms and conditions, the flight supplier's terms and conditions, the flight supplier's transport policies and conditions, website provider's terms and conditions, and you confirm that this specific booking is made as requested. You have the option to interrupt the booking process at any time before completing the booking.

When selecting an airline ticket please note the fare conditions of the airline tickets regarding the carriage of luggage and food on board.

The non-refundable tickets (Low Cost Airlines) often include no baggage, even no hand luggage, and no food on board, that is why these airline tickets are particularly cheap.

BERlogic assumes no liability for damages resulting from non-compliance with these rules, such as increased baggage fees.

Moreover, please note that some flight suppliers have a code-sharing agreement. This means that two or more flight suppliers operate the same flight. They share a flight. You book a flight with airline A, but airline B carries out the flight. These code-sharing flights are primarily operated by partner airlines within an alliance. In an airline alliance, this flight procedure is common.

BERlogic bears no responsibility for the change of flight supplier under a code-sharing agreement.

If you have any doubts during a booking, please contact BERlogic before making a purchase:
Mon-Fri: 09:00 - 17:00 (CET), except weekends and holidays.
Email: bookings@berlogic.de or call us at tel. +49 30 208-981-350.

The payment can be made by credit card. By entering your complete credit card information, you authorize BERlogic to collect the owed price of the previously selected airline tickets using your credit card on behalf of flight supplier. Payment is due at the time of reservation. As far as BERlogic provides a bill for the transport services and collects payment, this is done in the name and for the account of flight supplier. BERlogic is entitled to charge a service fee for the intermediation of transport service, the amount of which depends on the respective transport service.

You will see the amount of this service fee and the total price of your booking before the booking is complete. Before the booking is complete, you always have the possibility to interrupt the booking procedure.

When paying with a company credit card, some flight supplier charges additional fee in the amount of the percentage from the fare and taxes of the booked transport services.

The funds for the transport services belong to flight supplier. BERlogic is entitled to refund the funds only in accordance with the fare conditions, and in the case of acceptance of the relevant flight supplier.

Should the payment be effected in form of Lastschrift please bear in mind the following peculiarities and meet the following requirements:

1. In case of payment via Lastschrift money will be debited via the Payment Provider (Novalnet AG) as SEPA direct debit from your account not immediately, but on the due date which commences not later than on the 3 (third) day after your booking. You are obliged to have sufficient funds on your account on the due date in order to effect payment.
   
   
2. If the due date is during a weekend or holiday, the due date will be moved to the next workday.
   
   
3. You are also obliged to give your personal and payment details accurately and precisely.
   
   
4. Should you have not enough money on your account on the due date or should your personal or payment details given at the time of booking or after be incorrect, you will be obliged to bear additional costs and penalties for late payment. In this case the Payment Provider will send you the first reminder containing a new due date until which you have to transfer the funds to the Payment Provider.
   
   
5. If you fail to effect payment before the new due date, the Payment Provider will be allowed to seek to debt collection agency and all the costs connected with this procedure shall be borne by you.
   
   
6. Your cancellation of payment for Transport Services without our prior approval may result in penalties against you.

7. Please bear in mind, that in case of payment via Lastschrift BERlogic transmits personal data collected within the scope of this contractual relationship to CRIF Bürgel GmbH, Leopoldstraße 244, 80807 Munich, for the purpose of applying for, carrying out and terminating this business relationship.
The legal references for these transmissions are Article 6 par. 1 b) and Article 6 par. 1 f) of the General Data Protection Regulation (GDPR). Transmissions on the basis of Article 6 par. 1 f) of the GDPR shall only take place to the extent that they are necessary to safeguard the interests of the BERlogic or third-party and do not prevail over the interests or basic rights and freedoms of the concerned person who require the protection of personal data. The data exchange with CRIF Bürgel GmbH also fulfills legal obligations to carry out creditworthiness checks on customers (§ 505a and 506 of the German Civil Code).
CRIF Bürgel GmbH processes the data received and uses it to offer its contractual partners in the European Economic Area, Switzerland and, if applicable, other countries (if a European Commission adequacy decision exists for them) with information, inter alia, for the assessment of the creditworthiness of natural persons.
Further information on the activities of CRIF Bürgel GmbH can be found in the CRIF Bürgel Information Sheet or online at www.crifbuergel.de/en/privacy

You receive the booking confirmation by e-mail, but only when entering valid payment data. These confirmation documents entitle you to check in by the booked airlines upon presentation of your valid identity card / passport / visa. You are solely responsible for ensuring that the travelers carry a valid, official identity documents / visa and other necessary documents with them that meet the entry requirements of the target country. This especially applies to children traveling.

You are obliged to check immediately the confirmation documents sent to you on accuracy of the data and inform BERlogic of deviation from the booking without delay with all necessary details / discrepancies. Please contact us at tel. +49 30 208-981-350 or email: bookings@berlogic.de, Mon-Fri: 09:00 - 17:00 (CET), except weekends and holidays.

You are responsible for the correct entry of your booking details such as email address, phone number, address and payment information. If a reservation cannot be delivered to you or goes to the wrong person because of an incorrect e-mail address, this booking is considered to be performed and accounting documents are considered to be delivered. Therefore, immediately after booking always check reception of booking confirmation and report as needed to our call centers (E-mail: bookings@berlogic.de or Tel + 49 30 208-981-350 Mon-Fri: 09:00 - 17:00 (CET), except weekends and holidays), if you don't find the booking confirmation. Always check your spam folder for safety. The correct input of the other data is of great importance, so that we can reach you in case of doubt and so that possible cancellations due to incorrect entries (for example which may lead to suspicion of fraud, which forces us to cancellation) can be avoided.

BERlogic reserves the right to cancel your reservation if we have reasonable suspicion regarding a fraudulent act. In this case we will try to contact you per the email address or phone number indicated in the reservation, and if necessary, we will contact the card-issuing financial institution. You shall ensure that no unauthorized person has access to your emails or payment information. If the suspicion persists, we are entitled to cancel this booking. Additionally, we reserve the right to cancel your reservation if the payment has failed.

If during the booking process an error on the website occurs, you should inform BERlogic immediately by phone +49 30 208-981-350 or email: bookings@berlogic.de Mon-Fri: 09:00 - 17:00 (CET), except weekends and holidays. To avoid double booking and double payment we recommend in case of an error to be informed with the help of our call center, if there is already a complete booking.

The costs for the changing, cancellation and other services over the ticket are regulated by the flight supplier's terms and conditions. The conditions vary depending on the airline and fare. According to the agent agreement BERlogic is entitled to book, change or cancel of the airline tickets, as far as a flight supplier authorizes BERlogic to do the transaction.

Please note that cancellation and changing (e.g. letter, name, passport number und date ect.) lead to additional costs. In general, the changes and rebooking are not possible. It will result a cancellation of the airline ticket and purchase of the new airline ticket. In accordance with most flight supplier's fare conditions, in particular low-cost, a refund is not possible. The tax is only refunded. BERlogic does not offer free cancellation of an airline ticket within 24 hours.

In addition, BERlogic charges a fee: cancellation, rebooking 20 euro per person, changing (letter, name, passport number und date etc.) 15 euro per person, flight booking 10 euro per person per way.

Please contact our call center in the above-mentioned case by telephone: +49 30 208-981-350 or email: bookings@berlogic.de. Mon-Fri: 09:00 - 17:00 (CET), except weekends and holidays. In case of the voluntary refund/cancellation request service fees of BERlogic are not refunded.

In the event of cancellation, the applicant, payer or passenger is obliged to provide the current account details in order that BERlogic can transfer the funds to a current account.

No paper tickets or other transport documents will be issued or sent. All tickets, you will receive, are paperless electronic tickets — e-tickets. By successful booking this ticket is stored in the electronic reservation system of flight supplier.

The free baggage allowance when traveling by air regarding the checked baggage and hand luggage are regulated by the flight supplier's terms and conditions and transport policies of the airline. The same applies to the transportation of animals, special and sports baggage and the registration regulations.

In respect to the information on the mediated transport services, BERlogic is dependent on the accuracy of the information of the airlines. BERlogic has no way to verify this information for accuracy. BERlogic makes no warranties or representations as to the accuracy, completeness or timeliness of such information. Any liability of BERlogic is excluded for carrying out the transport services provided by flight supplier. Flight supplier is responsible for the content of his terms and conditions and for transport services. BERlogic as an intermediary of airline tickets only provides flight supplier's terms and conditions and transport policies actual for the accounting period.

For the information about any changes in the departure and arrival times, locations of waypoints, there-to-reach connections, please call your flight supplier directly. For the information on current health and entry regulations of the destination country, please visit the website of the Foreign Office at www.auswaertiges-amt.de. The information on these provisions does not belong to our contractual obligations.

BERlogic is not liable for the consequences of force majeure. Force majeure circumstances include earthquake, flood, fire, transport accidents, rebellions, civil disorder, strike, war and military actions, publication of legislative acts of prohibiting character, long-term (more than 1 month) power outage or disconnection to the Internet, from which the BERlogic's services or flight supplier's services are affected.

The applicant is obliged, as the contract partner of the mediation contract with BERlogic, to inform other passengers specified from him about any changes in booked transport services (e.g., flight time changes, flight cancellation, etc.) in due time. BERlogic has only the contact details of the applicant and has no possibility to inform other passengers specified from the applicant.

To the requirement of the documents, extra costs, and compensation for damages arising out of an act of flight supplier, please contact the direct contract partner: flight supplier.

All company names and logotypes are protected trademarks of their respective owners.

In the event of a breach of these general terms and conditions or of reasonable suspicion that a breach has occurred, in particular in the event of suspected data misuse or criminal conduct, BERlogic shall be entitled to exclude you from the use of our services.

Please see our Privacy Policy.

BERlogic GmbH does not obliged and does not take part in dispute resolution procedures before a consumer conciliation body.

Admission of one or several clauses of this BERlogic's terms and conditions as invalid doesn't cause admitting the other clauses or the BERlogic's terms and conditions as invalid. The statutory law applies instead of the invalid or ineffective clause.

An email without a qualified electronic signature is considered as a written form.

BERlogic reserves the right to change these terms and conditions at any time. You can access the current version of these terms and conditions at any time on our website.

The version of the terms and conditions and Privacy Policy accepted by you can be found on the website www.berlogic.de: Homepage → Terms and Conditions (Flight) → Archivierte Versionen.

If you have any questions, requests for information, suggestions or complaints, please feel free to write to BERlogic via email: bookings@berlogic.de or contact at the tel. +49 30 208-981-350,
Mon-Fri: 09:00 - 17:00 (CET), except weekends and holidays. If you have any questions regarding the processing of your personal information please feel free to write via email: datenschutz@berlogic.de